The cookies we use, line by line.
Plain-language summary first. We've highlighted the essentials in callouts. The full, lawyer-reviewed text follows beneath each section. If anything is unclear, write to [email protected].
1. Quick summary
This Cookie Policy explains what cookies are, which ones Servygo uses, and how you can control them. It supplements our Privacy Policy.
2. What's a cookie?
A cookie is a small text file stored on your device by your browser when you visit a website. Cookies let sites remember things between visits — like your sign-in status, your preferred language, or the contents of your cart.
We also use related technologies (localStorage, sessionStorage, and IndexedDB) for the same purposes. For simplicity, we'll call all of them "cookies" in this policy.
3. How we use them
Some cookies are required for the Services to function — without them, you couldn't sign in or complete checkout. Others are optional and improve your experience or help us improve Servygo over time.
4. Cookie categories
Below is a complete list of cookies and similar technologies we use, grouped by category. You can manage opt-in categories in Settings → Privacy.
| Name | Purpose | Category | Duration | Provider |
|---|---|---|---|---|
| sg_session | Keeps you signed in across the customer portal. | Essential | 30 days | First-party |
| sg_cart | Remembers your in-progress booking draft. | Essential | Session | First-party |
| sg_csrf | Protects forms from cross-site request forgery. | Essential | Session | First-party |
| sg_pref | Saves your language, theme, and region selections. | Functional | 1 year | First-party |
| sg_recent | Tracks recently viewed packages for quick access. | Functional | 90 days | First-party |
| sg_anon_id | Aggregates anonymous usage to help us improve the product. | Analytics | 1 year | First-party |
| __stripe_mid | Fraud detection during checkout. | Essential | 1 year | Stripe |
| mapbox_session | Powers tile delivery for live tracking maps. | Functional | Session | Mapbox |
| _pm_open | Records whether transactional emails were opened. | Analytics | 1 year | Postmark |
5. Third-party cookies
Some pages embed services from trusted partners (Stripe for payments, Mapbox for maps, Postmark for transactional emails). These partners may set their own cookies subject to their respective privacy policies. We don't allow third-party advertising cookies on Servygo.
6. How to control them
You have several options:
- Cookie banner. Choose your preferences when you first visit. You can change them anytime via the "Cookie preferences" link in our footer.
- Settings → Privacy. Toggle marketing, personalisation, and analytics cookies. Essential cookies cannot be disabled — the Services won't work without them.
- Browser controls. Most browsers let you block cookies or delete them after each session. Note: blocking essential cookies will sign you out of Servygo.
7. Changes to this policy
We may update this Cookie Policy from time to time. When we do, we'll update the "Last updated" date and notify you via the cookie banner if material changes affect your consent.
8. Contact us
Questions about cookies? Email [email protected] or call +1 (800) SERVYGO.